Postage and shipping costs
A shipping charge of £3.95 total will be added irregardless of the size of the order.
Delivery time
Normal delivery time is 2-5 working days if not specified otherwise. To countries outside Europe, shipping time can be up to 10 working days.
Payment Terms
Payment can be made with the following methods:
● Debit or credit card
Payment with VISA, VISA Electron, MasterCard, Maestro, EuroCard, Solo, American Express and Diners Club cards are made over a secure connection. You can pay with any card with either VISA, MasterCard or Diners Club logo on it.
● PayPal
Easy and secure payments with Paypal. Paypal provides a large variety of payment methods such as credit cards and bank transfers.
Right of return
Full rights to return a product within 7 days of when the customer received the product. The product must be unused and in unopened packaging. Reimbursement will only occur when the products are returned in pristine condition. We do not reimburse shipping. We want our customers to be satisfied. Therefore you can choose yourself if you would like to be reimbursed or receive another product in exchange. We gladly provide you advice on products that would suit you better.
Send back the product in similar packaging as it was received in. Note that it is the condition of the product upon arrival to gents that determines if the product can be considered to have been returned in pristine condition. You pay the shipping cost yourself for the return.
If we have sent the wrong product to you, we will pay the cost to return it to our stock.
Returns
When making a claim, contact our customer service. We applies the Customer Purchases Act when handling claims. A product can only be submitted for a claim if a manufacturing defect has occurred. Submit a claim as soon as you have discovered the defect and we will send you a new, correct product. If the defect can not be rectified, you will be reimbursed.
When submitting a claim, you pay for the cost for returning the product to us. When the product has been inspected by our personnel and the defect has been verified, we will repay the cost for the return postage.
Always contact Dentaworks at returns@dentaworks.co.uk before you return the order. Otherwise a returns fee of £10 will be charged.
Return address:
DentaWorks
27 Old Gloucester Street
London WC1N 3XX
Tel. 020-7099 0860
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CUSTOMER SERVICE | 
